Sothebys

1,001-5,000 employees
29 jobs posted

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Client Experience Coordinator

Added

13 hours ago

Location

🇬🇧 London

Type

Full time

Salary

Salary not provided

Related skills

customer service logistics shipping ticketing sla

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Primary point of contact for client enquiries
Manage daily ticket volumes and SLA targets
Own cases from enquiry to resolution
Collaborate with specialists and operations teams
Proactively monitor queues and high-priority cases
Support post-auction activities and client journey improvements

🎯 Requirements

Experience handling high volumes of client inquiries
Excellent client service and communication skills
Ability to work against service levels and targets
Strong organisation and detail orientation
Calm, professional, solution-focused problem solving
Cross-department collaboration experience

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