Client Happiness Servicing, Associate

📋 Description

• Respond to client inquiries via chat, email, SMS, or phone with empathy and accuracy.
• Identify, promote, and cross-sell company products during servicing calls.
• Assist clients with payment arrangements and encourage on-time payments.
• Explain relief options and guide customers through required documentation.
• Collaborate with internal teams to resolve client needs efficiently.
• Maintain clear, professional records in client systems.

🎯 Requirements

• 1+ year in customer service, sales, or collections; strong communication.
• Distraction-free environment for professional client calls.
• Tech-savvy (MAC preferred); basic math; navigate business systems.
• Active listening, problem solving, and ability to handle high call volumes.
• Experience in student lending, banking, or financial aid is a plus.
• Call center, sales, or account management background is a plus.

🎁 Benefits

• Health, dental, and vision benefits plus savings plans.
• Mac computers and work-from-home stipend.
• Monthly internet and phone reimbursement.
• Employee Stock Purchase Plan and RSUs.
• 401(k) with company match.
• Tuition reimbursement and travel perk.