Client Operations Lead

📋 Description

• Own day-to-day operational success of assigned client sites.
• Monitor client performance and identify opportunities to improve service.
• Investigate operational issues and partner with teams to resolve them.
• Build and maintain SOPs for client sites.
• Review operational metrics and recommend process improvements.
• Partner with Account Managers on client feedback and ongoing needs.

🎯 Requirements

• Experience coaching or leading geographically dispersed field teams.
• Bachelor’s degree or equivalent experience.
• 3-5 years in Operations, Client Operations, Hospitality Operations, Logistics, Customer Success, or
• Experience leading projects and managing multiple priorities in fast-paced env.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.

🎁 Benefits

• Competitive base pay: $55,000 - $65,000 per year, plus equity and benefits.
• Health insurance options and other benefits as part of total comp.
• Opportunity to lead and grow within a mission-driven company.
• Travel 50-75% to visit client sites and support launches.
• Collaborative, cross-functional team culture.