Client Operations Specialist - Afternoon Shift

📋 Description

• Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków
• Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders.
• Ensure all client account activities meet accuracy, compliance, and service standards.
• Maintain precise records across systems such as Salesforce and internal databases.
• Validate Work Orders and account details to prevent downstream issues.
• Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.

🎯 Requirements

• 2 –3 years of professional experience in customer success or related roles.
• Proven knowledge of client account management and operational workflows.
• Hands-on experience with Salesforce or comparable CRM platforms.
• Strong organizational, problem-solving, and data validation skills.
• Experience in fintech or SaaS environments preferred.
• Fluency in English and Polish (written and verbal).

🎁 Benefits

• Competitive pay: 7200 - 9000 PLN gross on CoE
• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up
• Subsidized breakfast and lunch in Kraków office, and Kraków/Gdańsk office meals
• Laptop and essential work equipment provided
• Modern office space in the city centre, library access