Client Relations Account Executive III

📋 Description

• Manage and maintain client, investor, and insurer relationships.
• Primary point of contact for inquiries, questions, concerns, deliverables, and escalations.
• Monitor client satisfaction, SLA performance, and issue tracking; propose solutions.
• Lead monthly business reviews with trends, metrics, and priorities.
• Research, resolve, and communicate issues; ensure timely updates.
• Coordinate proactive calls/meetings across teams; follow-up and resolution.

🎯 Requirements

• High school diploma or equivalent required.
• 5+ years in mortgage servicing or mortgage banking.
• 5+ years in customer service or client relationship management.
• Strong mortgage industry knowledge; agency and insurer requirements.
• GSE, HUD, VA, GNMA guidelines; servicing requirements.
• Experience with LPS/MSP, Excel, PowerPoint; strong negotiation and communication skills.

🎁 Benefits

• Annual compensation range: $58,700–$98,600; depends on qualifications and experience.
• Medical/dental/vision, life and disability insurance (optional).
• Paid holidays, vacation, and sick leave.
• 401(k) with employer matching; employee stock purchase opportunities.
• Wellness resources; Calm membership access.
• Gym membership, pet insurance, employee discounts; tuition reimbursement.