Client Satisfaction Associate

📋 Description

• Client, candidate, and partner support across multiple channels
• Manage inquiries with timely, accurate responses
• Assist with account support, registration, and platform questions
• Support eligibility reviews, data entry, and registration activities
• Provide technical/administrative guidance for online systems
• Collaborate to resolve issues and improve support operations

🎯 Requirements

• Fluency in English and French
• Strong customer service experience and communication skills
• Empathy, active listening, and professional interaction
• Problem-solving with the ability to identify and resolve requests
• Working knowledge of database software, Word processing, and Microsoft Office
• Familiarity with web-based apps, browsers, and basic OS concepts

🎁 Benefits

• Competitive salary package
• Remote working opportunity with flexible environment
• Company-provided equipment for remote work
• Professional development and learning opportunities
• Collaborative, international team
• Positive workplace culture focused on innovation, teamwork, and service excellence