Client Service Team Lead

📋 Description

• Meet with clients via Zoom/phone to understand needs and guide benefits options
• Respond to questions, resolve concerns, and provide solutions-focused support
• Assist clients with enrollment, policy updates, and ongoing service
• Build strong client relationships through responsive service
• Lead by example with professionalism, accountability, and service quality
• Coach and support team in a collaborative remote environment

🎯 Requirements

• At least 18 years old and authorized to work in the US
• Must be located within the United States
• Strong customer service skills for positive client experiences
• Excellent verbal communication and relationship-building
• Leadership potential with coaching and developing others
• Self-motivated, organized, and able to manage priorities remotely

🎁 Benefits

• 100% remote work from anywhere in the United States
• Flexible scheduling to support priorities
• One-on-one coaching and leadership development
• Comprehensive training and ongoing learning
• Performance-based advancement and leadership pathways
• Opportunities for internal promotion and long-term growth