Added
30 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

crm risk management project management budget management client retention

📋 Description

  • Manage a corporate client portfolio incl launches, negotiations & programs
  • Ensure excellent customer service and experience
  • Liaise with LYRA departments to deliver diversified services
  • Manage client feedback and complaints effectively
  • Identify and mitigate risk to convert to opportunities
  • Grow the portfolio with commercial opportunities and new services

🎯 Requirements

  • Fluent English and at least one other African language (not Afrikaans)
  • 3+ years in customer relationship management
  • 3+ years EAP experience
  • Understanding of business mission, supplier promise and strategy
  • Tertiary qualification desirable
  • Project management experience desirable
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