Client Services Coordinator

📋 Description

• Deliver a seamless, concierge-level experience for clients managing serious or complex medical
• Proactively communicate with clients to understand and support care needs, ensuring timely
• Coordinate client engagements from welcome through ongoing services, appointments, follow-ups, and
• Build trusted relationships with clients through professionalism, empathy, and attention to detail.
• Collaborate with clinicians and researchers as part of an integrated client care team.
• Coordinate scheduling and billing with physician offices and external providers.

🎯 Requirements

• 1+ year of professional care coordination experience in a complex or fast-paced environment.
• Experience delivering high-touch, concierge-level customer or client service.
• Exceptional written and verbal communication with a calm, professional presence.
• Strong ethics, discretion, and judgment with confidential information.
• Excellent organizational and attention-to-detail skills for multiple priorities.
• Proactive, positive, client-focused approach with openness to improve and contribute ideas.

🎁 Benefits

• Annual base salary of $60,000–$65,000 USD.
• Health, dental, and vision insurance.
• Annual cash incentive program.
• 401(k) plan with employer matching.
• Flexible paid time off.
• Access to healthcare support services for employees and dependents.