Handle inbound inquiries and provide warm transfers to sales or enrollment coordinators
Triage inquiries by Medicare enrollment stage and needs
Update records and activities in HubSpot CRM
Respond to tickets and emails with clear, professional communication
Schedule and coordinate appointments and manage calendars
Manage ~40 inbound calls daily, with spikes during AEP

🎯 Requirements

5+ years in customer or client services
Professional English communication (oral and written)
Experience handling inbound calls
CRM updates: records, notes, activities
Calendar coordination and appointment booking
Empathy for seniors (65+)

🎁 Benefits

Remote work
Flexible scheduling with US Eastern Time hours

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