Client Services Team Lead

📋 Description

• Meet virtually with clients via video calls and scheduled phone appointments to understand needs
• Answer client questions about benefits, coverage options, products, and services clearly and
• Assist clients with enrollments, policy updates, and ongoing service requirements.
• Build and maintain long-term client relationships through trust, communication, responsiveness, and
• Lead by example, fostering collaboration and a positive virtual team culture.
• Participate in leadership meetings, coaching sessions, and professional development programs.

🎯 Requirements

• At least 18 years of age and legally authorized to work in the United States.
• Access to a computer, reliable internet, webcam, and microphone; quiet workspace suitable for
• Excellent verbal and written communication with strong interpersonal skills.
• Strong customer service and relationship-building capabilities.
• Leadership potential and collaborative mindset with ability to motivate others.
• Self-motivation, accountability, professionalism, integrity, and sound judgment.

🎁 Benefits

• 100% remote work from anywhere within the United States.
• Flexible scheduling after training; no daily commute.
• Modern virtual working environment and remote work-life balance.
• Comprehensive leadership training and ongoing mentorship.
• Weekly professional development and leadership sessions.
• Promotion-from-within culture with performance-based advancement.