Added
22 hours ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

compliance zendesk telephony ccpa talkdesk

📋 Description

  • Call clients with recent delinquencies to have real conversations
  • Identify causes and propose solutions for payment plans
  • Secure commitments with specific amounts/dates on calls
  • Follow up with emails/texts to close commitments
  • Document all contact in loan management system
  • Adhere to UDAAP, TCPA, and contact rules

🎯 Requirements

  • 2+ years on the phone closing on conversations
  • Experience in retention, first-party early-out, or loss mitigation
  • Comfort with difficult, emotional conversations
  • Track record hitting conversation targets and openness to coaching
  • Clear written and verbal comms; explain financials accurately
  • Judgment to apply compliance; avoid overstating risks

🎁 Benefits

  • Experience with consumer lending or debt counseling is a plus
  • Experience with Talkdesk, LoanPro, Zendesk or similar systems
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Operations Jobs

See more Operations jobs →