Client Success Manager

📋 Description

• The Client Success Manager provides day-to-day operational support to keep client experience
• Supports renewals, escalations, and plan administration; resolves claims, benefit, and enrollment
• Maintains client-facing systems, workbooks, and communications; may hold light day-to-day client

🎯 Requirements

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 3 years in client service, account management, or operations within health benefits/insurance.
• Strong knowledge of health plan operations: claims, benefits, and enrollment.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication; professional interaction with clients, brokers, and
• Comfort working across systems (e.g., Salesforce, Plan Manager) and maintaining data accuracy.