Client Success Manager- Emerging Accounts

📋 Description

• Own day-to-day relationships with 150+ emerging/small accounts
• Advise clients on goals, adoption, and success metrics
• Drive enrollment and engagement initiatives for annual adoption
• Deliver recurring performance reports and insights
• Coordinate with internal teams to resolve issues
• Develop strategic account plans for retention and growth

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related
• 2+ years managing small business or emerging accounts
• Experience with high-volume book of business
• Strong analytical skills and data interpretation
• Ability to translate data into client narratives
• Cross-functional collaboration experience (Sales, Ops, Product, Analytics)

🎁 Benefits

• Medical, dental, and vision coverage
• Healthcare support programs and wellness benefits
• Travel reimbursement when needed
• 401(k) with company match
• ESPP with payroll deductions
• Learning and development stipends