Client Success Manager I

📋 Description

• Act as voice of Avetta for assigned clients.
• Drive retention, adoption, and client health metrics.
• Guide customers through their journey with Avetta platform.
• Lead success planning and QBR sessions to define next steps.
• Ensure clients are trained and deriving maximum value.
• Collaborate cross-functionally to improve processes and product.

🎯 Requirements

• 1-3 years in a customer-facing role (CS/AM or enterprise SaaS).
• Bachelor’s degree or equivalent work experience.
• Experience with SFDC, CRM tools, and JIRA; proficiency with MS Office.
• Strong communication, collaboration, and proactive engagement.
• Organized, proactive, and capable of mentoring others.
• Travel up to 5% may be required.

🎁 Benefits

• Health, dental, and vision insurance.
• 401(k) and PTO.