Client Success Manager, Oracle EPM/ERP

📋 Description

• Own the end-to-end relationship for an assigned portfolio; lead status meetings and QBRs.
• Establish governance models, meeting cadences, reporting, and escalation processes.
• Provide Oracle EPM/ERP expertise to review solutions, challenge estimates, and guide delivery teams.
• Monitor service delivery against SLAs, quality, backlog, and deferrals; take corrective actions as
• Oversee onboarding, transitions, and knowledge transfer for new clients.
• Prepare client-facing KPI and performance reporting to drive insights and actions.

🎯 Requirements

• Oracle expertise: 5+ years with Oracle EPM (EPBCS/FCCS/ARCS/EDM) or Oracle Cloud ERP/Financials.
• Client success leadership: experience as client success manager, service delivery lead, or similar
• Functional and technical credibility with stakeholder engagement across Oracle-related solutions.
• Cross-functional leadership: coordinate onshore/offshore delivery teams and resource planning.
• ITSM knowledge: ServiceNow or similar ITSM, SLA management, ITIL principles.
• Commercial acumen: SOWs, hours, margin, scope management, and change orders.

🎁 Benefits

• Competitive compensation: Estimated base salary $135,000–$165,000 USD.
• Annual incentive opportunity: Total compensation ~$162,000–$198,000 USD with incentive.
• Remote work: 100% remote position open to candidates based in Canada.
• Healthcare: Medical, dental, and vision coverage.
• Wellness: Wellness programs and resources.
• Professional growth: Growth within Oracle consulting and managed services.