Client Success Manager, Oracle EPM/ERP

📋 Description

• Senior client-facing role managing a portfolio of Oracle managed services clients.
• Serve as primary relationship owner, trusted advisor, and escalation point across Oracle EPM and
• Collaborate with delivery managers, technical/functional specialists, clients, vendors, and
• Success measured by client satisfaction, SLA performance, margin protection, renewals, and growth
• Remote, enterprise environment with complex client work across distributions.

🎯 Requirements

• At least 5 years hands-on Oracle EPM or Oracle Cloud ERP experience (EPBCS, FCCS, ARCS, EDM, or
• Proven Client Success/engagement or service delivery leadership experience in managed IT services.
• Ability to engage with both functional and technical stakeholders; assess Oracle-related solutions
• Cross-functional leadership with onshore/offshore delivery coordination; strong ITSM/ServiceNow
• Educational background: Bachelor’s in business, IT, or related field; ITIL/PMP/Oracle Cloud

🎁 Benefits

• Competitive compensation: base salary $135,000–$165,000 USD, with potential bonuses.
• Annual incentive opportunity: total compensation around $162,000–$198,000 USD.
• 100% remote position in United States; healthcare, wellness programs, and professional growth.
• Collaborative culture and career development in Oracle consulting/managed services.