Client Support Analyst

📋 Description

• Queue management across phone and email via Zendesk
• Technical troubleshooting of backend system issues
• Payroll & Data auditing with sFTP and data validation
• Internal ticket governance with Jira
• Quality assurance to meet service standards
• Cross-functional insight sharing with Product/Engineering

🎯 Requirements

• 1+ years in customer support or technical ops
• Proficiency with Zendesk/Jira; basic data platforms
• Experience with sFTP, SQL, Metabase is a plus
• Strong written/verbal communication
• Analytical, detail-oriented, fast learner
• Bachelor’s degree in related field or equivalent

🎁 Benefits

• Health, vision, dental care
• Equity ownership opportunity
• Life and AD&D, disability coverage
• Employee Assistance Program
• Employee Resource Groups
• Unlimited PTO