Client Support Analyst

📋 Description

• Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and
• Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of
• Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations
• Diagnose and resolve issues related to payment formats and extracts, connectivity
• Collaborate with Customer Success, Account Managers and Solutions teams to tackle nuanced client
• Escalate to Development with clear, well-documented insights when deeper investigation is needed

🎯 Requirements

• Experience in B2B technical support, ideally in a SaaS environment
• Comfort working with APIs, bank connectivity, and payment formats
• Strong analytical and problem-solving abilities with the capability to assess complex issues
• Familiarity with treasury, banking, or accounting concepts (a big advantage)
• Confidence operating in ambiguity—especially when documentation is limited
• A proactive mindset with a passion for continuous learning and improvement

🎁 Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and
• Employee giving match
• Mobile phone stipend
• In-office collaboration and flexible in-office days
• Bi-weekly all-company meetings and team events