Client Support Analyst

📋 Description

• Be the first line of support and a trusted partner to clients.
• Deliver fast, thoughtful resolutions to build confidence and relationships.
• Collaborate with teams to provide expert client solutions.
• Work with treasury management software to support clients.

🎯 Requirements

• Experience in B2B technical support, SaaS preferred.
• Comfort with APIs, bank connectivity, and payment formats.
• Strong analytical/problem-solving skills; ability to diagnose complex issues.
• Familiarity with treasury, banking, or accounting concepts is a plus.
• Ability to operate in ambiguity and document clearly for escalation.
• Passion for delivering high-quality customer experience and continuous learning.

🎁 Benefits

• Competitive salary, bonuses, and equity.
• Comprehensive benefits for physical/mental health, retirement, and family support.
• Employee giving match, mobile stipend, wellness programs.
• Generous vacation and parental leave; on-site and offsite events.
• Wellness reimbursement and professional development support.