Serve as a point-of-contact for customer inquiries via email, LiveChat, and phone channels.
Troubleshoot first-line issues for veterinarians, hospitals, and technicians; provide accurate
Coordinate escalations with regional teams and other departments as needed.
Document rainy day scenarios and share learnings with the team.
Maintain Hubspot and ensure CS tickets are properly documented.
Coordinate with Finance, data, and other departments on rainy-day, shift, and payment

🎯 Requirements

2+ years in client/customer support, ideally in an early-stage startup.
Experience in vet/animal healthcare is a plus.
Proactive, organized, and accurate communications.
Excellent communication and organizational skills.
Familiar with customer support tools/software.
Timely, accurate task completion; flexible and agile mindset.

🎁 Benefits

Remote-first company with hybrid option if based in San Francisco.
Tiered pay ranges by location (example ranges shown in job posting).

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