Client Support Specialist

📋 Description

• Primary contact for customer inquiries via email, chat, and phone.
• Troubleshoot first-line issues for veterinary/healthcare orgs.
• Coordinate escalations with internal teams to ensure timely resolution.
• Support shift coverage, cancellations, and urgent requests.
• Document recurring issues and share insights to improve workflows.
• Maintain accurate records in CRM and support tickets.

🎯 Requirements

• 2+ years in client or customer support, startup/tech experience preferred.
• Experience in veterinary, healthcare, or animal services is a plus.
• Excellent written and verbal communication for empathetic support.
• Strong organizational skills and attention to detail.
• Familiarity with support platforms, ticketing, and comms tools.
• Capable of handling multiple priorities and changing needs.

🎁 Benefits

• Fully remote work model with hybrid options in certain areas.
• Competitive hourly compensation based on location/experience.
• Comprehensive health benefits (medical, dental, vision).
• 401(k) retirement plan.
• Unlimited paid time off and parental leave.
• Wellness, home office, and development stipends.