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5 hours ago
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Full time
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Related skills

slack hubspot shopify google workspace zendesk

📋 Description

  • Frontline support: handle client inquiries, process orders, maintain accounts.
  • Manage order updates, remakes, replacements, and credits per SLAs.
  • Investigate delivery issues and coordinate resolutions.
  • Monitor active orders and communicate updates to customers.
  • Collaborate with Logistics, Fulfillment, and Operations to fix issues.
  • Maintain high-quality customer communication.

🎯 Requirements

  • 3+ years in Customer Support or similar roles.
  • Experience handling high-volume support inboxes with attention to detail.
  • Live chat support experience required.
  • Strong written and verbal English communication.
  • HubSpot CRM experience preferred.
  • Shopify order management experience preferred.
  • Proficiency with Google Workspace, Slack, and Microsoft Office.
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