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8 days ago
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communication crm customer support salesforce zendesk
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📋 Description

  • Conduct needs assessments and educate clients about Lyra services
  • Assist clients with benefit, product, and technical questions
  • Manage high-volume channels (calls, emails, chats) effectively
  • Support safety and escalation to clinical teams when needed
  • Communicate clearly with clients in a warm, friendly tone
  • Navigate CRM tools and adapt to new systems quickly

🎯 Requirements

  • Minimum 1 year in customer support or high-touch service
  • Excellent writing and verbal communication skills
  • Experience with Zendesk, Salesforce, and/or chat tools
  • Ability to work evenings, weekends, and holidays
  • Remote work experience a plus; collaborative cross-team work

🎁 Benefits

  • Base pay around $24/hour for full-time role
  • Comprehensive healthcare and benefits package
  • Paid time off, parental leave, 401K, tech allowance
  • Training and ongoing support for role growth
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