Support doctors and coach team members to ensure operational excellence.
Resolve complex clinical inquiries and manage time-sensitive escalations.
Coordinate booked calls and advise on complex, practice-level issues.
Serve as escalation point for inbound clinical tickets via phone, chat, video, and email.
Translate clinician feedback to actionable live orders with labs.

🎯 Requirements

5+ years in a high-volume lab setting; digital dental lab experience a plus.
3+ years in 3Shape CAD/CAM digital design for dentures, partials, sleep apnea devices.
Strong knowledge of Removables dental systems, implants and crown/bridge components.
Customer-facing experience within a lab or dental organization.
Excellent communication and the ability to build rapport with clinicians.

🎁 Benefits

Healthcare, dental, mental health support, parental planning resources.
Retirement savings options and generous paid time off.
Local benefits tailored to the country of operation.

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