Respond to customer queries via ZenDesk, Amazon Connect, or other tools.
Document and log issues, including compliments and complaints.
Assist customers through the application's flow when needed.
Track customer experiences across online and offline channels using logs and CRM.

🎯 Requirements

Experience coordinating with third-party vendors.
Extensive front-facing customer service experience.
Experience closing for loan origination.
Document handling and title knowledge.
Familiarity with loan documents, deeds, or similar documents.
2+ years in US loan or mortgage origination/underwriting tasks.

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