Collections Agent

📋 Description

• Review delinquent accounts to determine the best course of action for resolution.
• Contact clients via phone and email to discuss their accounts and provide solutions for repayment.
• Negotiate repayment plans with clients in a professional and empathetic manner.
• Document all interactions and agreements in the company system promptly.
• Conduct skip tracing to locate hard-to-reach customers using investigative tools.
• Monitor accounts to ensure compliance with repayment plans.

🎯 Requirements

• High school diploma or equivalent; Associate’s/Bachelor’s preferred.
• Minimum of 2 years experience in consumer collections.
• Strong understanding of financial products, services, and regulations.
• Excellent verbal and written communication skills.
• Ability to negotiate and resolve conflicts effectively.
• Strong analytical and problem-solving skills; proficiency in Microsoft Office and CRM software.

🎁 Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program