Collections Operations Specialist

📋 Description

• Collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound calls.
• Ability to negotiate with the customer to make a payment.
• Collecting data on the reason why they went DQ.
• Able to use tools such as Zendesk, Asana, Google Drive, and Email.

🎯 Requirements

• 2-3 years in collections and recovery.
• Experience in financial services or related industries (mortgage experience preferred).
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English.
• Great organizational skills and time management abilities.