Commercial Account Manager

📋 Description

• Manage post-signature lifecycle for commercial customers, ensuring high retention.
• Develop and maintain a rolling forecast to meet renewal and net retention targets.
• Proactively identify churn risk by understanding customer health and usage.
• Uncover expansion opportunities by understanding needs and value.
• Build and nurture relationships with key stakeholders from technical users to economic buyers.
• Act as the voice of the customer to inform the product roadmap with Product/Engineering.

🎯 Requirements

• 5+ years in quota-carrying, customer-facing roles in B2B SaaS.
• Proven track record of meeting/exceeding retention and expansion quotas.
• Strong commercial acumen and negotiation skills for multi-stakeholder renewals.
• Strong technical aptitude to articulate value of complex products; AI/LLM stack a plus.
• Exceptional communication/presentation skills across technical to executive audiences.
• Proficiency with CRM software (e.g., Salesforce) for pipeline and forecasting.

🎁 Benefits

• Benefits include medical, dental, and vision coverage, flexible vacation, and a 401(k) plan.