Commercial Account Manager

📋 Description

• Manage post-signature lifecycle for commercial customers to ensure retention.
• Develop and maintain a rolling forecast; hit renewal and net retention targets.
• Identify churn risk via customer health and product usage; address obstacles.
• Uncover expansion opportunities by aligning needs with features and products.
• Build relationships with stakeholders from technical users to economic buyers.
• Lead negotiations and renewal contracts; manage quotes and procurement.

🎯 Requirements

• 5+ years in quota-carrying, customer-facing roles in B2B SaaS.
• Proven track record meeting/exceeding retention and expansion quotas (GR, NRR).
• Strong commercial acumen and negotiation skills for multi-stakeholder renewals.
• Technical aptitude to articulate value of complex products; AI/LLM stack a plus.
• Excellent communication and presentation skills for technical and executive audiences.
• CRM proficiency (e.g., Salesforce) for pipeline management and forecasting.

🎁 Benefits

• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan.
• Meals on in-office days in the US.
• Competitive compensation and benefits.