Commercial Account Manager

📋 Description

• Manage post-signature lifecycle for a portfolio to ensure high retention.
• Forecast portfolio and meet renewal and net retention targets.
• Identify churn risk via customer health and usage; address blockers.
• Uncover expansion by aligning needs with features and value.
• Build relationships with technical users and economic buyers.
• Voice of the customer; provide feedback to product/engineering for roadmap.

🎯 Requirements

• 5+ years in quota-carrying, customer-facing role (AM/CS/Renewals) in B2B SaaS.
• Proven track record meeting/exceeding retention and expansion quotas.
• Strong commercial acumen; experience with multi-stakeholder renewals.
• CRM proficiency (e.g., Salesforce) for pipeline management and forecasting.
• Strong technical aptitude; familiarity with AI/LLM stack a plus.
• Direct experience at a high-growth, developer-first, or AI/ML infra company.

🎁 Benefits

• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan.
• Meals on in-office days in the US.