Commercial Customer Success Manager

📋 Description

• Build strong relationships and understand customer objectives
• Drive engagement and adoption across the customer journey
• Own renewals and expansion opportunities for customers (<5,000 employees)
• Become a product expert on CodeRabbit components
• Educate customers on best product usage to maximize value
• Advocate for customers and influence the product roadmap

🎯 Requirements

• 3+ years in customer success or account management
• Technical competency to understand CodeRabbit and engage technical stakeholders
• Customer obsession: deliver high-quality experience
• Knowledge of CS space, negotiations, and procurement
• Proficient with MEDDPICC, SPICED, and Command of Message
• Travel ~25% to meet customers

🎁 Benefits

• Cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Equity and comprehensive benefits
• Professional development opportunities