Community Service Rep

📋 Description

• Deliver high-quality service via email support platform and soon phone support
• Be a passionate advocate for riders and drivers while answering questions
• Show empathy to riders and drivers while solving problems
• Build loyalty among new users and early adopters
• Triage issues and escalate them when needed

🎯 Requirements

• Solid writing skills
• Strong verbal communication skills
• Passion for helping others and creating wow rider/driver support
• Ability to troubleshoot problems for speedy resolutions
• Skilled at handling multiple issues to resolve numerous inquiries

🎁 Benefits

• College degree
• Support experience in high-volume environment
• Familiarity with Zendesk is a plus
• You're an Uber evangelist who cares about the product