Concierge Agent, 24/7 Coverage

📋 Description

• Weekend and overnight coverage as primary contact for customers
• Support account management, platform navigation, and issue resolution across desktop, web, and
• Educate customers on platform features and order types (no trading advice)
• Document interactions in Salesforce

🎯 Requirements

• 1–3 years customer service experience (financial services a plus, not required)
• Willing to commit to a Wed–Sat or Thu–Sun weekend/overnight schedule for 2+ years
• Genuine interest in markets, trading, and derivatives
• Strong communication skills, calm under pressure, empathetic across channels
• Proficient with Salesforce, Slack, Teams, Microsoft Office, and Atlassian tools
• Detail-oriented multitasker with ability to learn proprietary platforms quickly

🎁 Benefits

• Performance bonuses
• Stock purchase options
• 401k plan + medical/dental/vision benefits
• Continued education support
• Paid vacation, sick days, and wellness programs
• Commuter benefits, gym membership reimbursement, and snacks in office