Consultant, Conversational Design

📋 Description

• Design conversational speech systems and experiences for contact centers across voice and digital
• Lead the design workstream within large customer experience transformations.
• Collaborate with architecture, AI, and engineering teams to delight customers.
• Create client-facing deliverables focused on conversational interaction and experience.
• Analyze interaction data to identify automation opportunities and drive improvements.
• Support adoption of Amazon Connect automation solutions and validate design objectives with project

🎯 Requirements

• 3+ years of design or business analysis experience.
• Customer-facing consulting experience.
• Experience communicating processes using Lucidchart, Visio, Gliffy, Draw.io, or similar.
• Collaborative mindset to work with cross-functional teams and present designs to stakeholders.
• Experience analyzing data to inform design decisions.
• Willingness to learn new technologies (e.g., Amazon Lex, Connect, Bedrock, Salesforce Einstein and

🎁 Benefits

• Remote & In-Person: work remotely or from HQ/hubs with team connectivity.
• Travel up to 25% for certain roles.
• Flexible culture focused on trust and outcomes over hours.
• Collaborative environment with executive town halls and open feedback.
• Fun, celebratory culture and team events.