Identify business needs and determine technical solutions to business problems.
Resolve customer issues by researching inquiries, interacting with customers, identifying root
Provide resolution steps to technical team(s) if unable to resolve directly.
Meet with client team(s) to identify business needs and assign priorities.
Gather business requirements for current state discovery sessions
As skills and customer knowledge increase, become more self-directed and independent and serve as a

🎯 Requirements

4-year College degree
Some coursework in a Computer Science or technology related field
A strong record of academic achievement
Ability to analyze complex issues and distill concepts to clients
Strong analytical and interpersonal communication skills, while working independently
Organizational skills and the ability to handle a vast array of information

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