Contact Center Transformation Leader, Amazon Connect

📋 Description

• Lead and transform contact center programs using Amazon Connect and related AWS services.
• Oversee delivery from strategy to deployment on Amazon Connect projects.
• Collaborate with AWS, engineering, project management, and customer success teams.

🎯 Requirements

• 10+ years with enterprise contact center platforms (Twilio, Genesys, Cisco, Avaya).
• Familiarity with Amazon Connect and AWS best practices.
• Experience leading contact center transformation or modernization initiatives.
• Strong knowledge of IVR design, routing, voice technologies, agent experience, and CX best
• Experience mentoring and leading technical teams; ability to translate business needs into scalable
• Excellent communication and stakeholder management; prior consulting or customer-facing delivery

🎁 Benefits

• Remote and in-person options; travel up to 25% for certain roles.
• Flexible culture with emphasis on collaboration and innovation.
• Opportunity to contribute to and shape Accenture/NeuraFlash service offerings and delivery