Content Administrator, Learning & Development

📋 Description

• Translate complex product specs into support content.
• Maintain internal agent scripts and user FAQs.
• Develop AI-assisted content workflows in Zendesk and related tools.
• Draft internal communications for Ops team.
• Collaborate with Legal/Studio for branding and accuracy.
• Coordinate content roadmap with Product and L&D teams.

🎯 Requirements

• 2+ years in technical copywriting, content mgmt, or instructional design.
• Strong editorial skills for clear, user-friendly docs.
• Proficient with Google Workspace; experience with AI workflows and Zendesk admin preferred.
• Cross-functional collaboration with Product/Engineering/Support.
• Ability to manage multiple tasks, deliver on deadlines.
• Bachelor’s degree in Communications/English/Technical Writing or related field.

🎁 Benefits

• Health, vision, and dental care
• Equity ownership opportunity
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• 401K with company match
• Unlimited PTO