Content Moderator (Content Processing Specialist & Engagement)

📋 Description

• Moderate reviews and comments for client apps to ensure brand policies.
• Respond to customer feedback with empathy and brand tone.
• Monitor and engage across platforms, identifying trends and issues.
• Communicate with managers and teams to resolve questions and updates.
• Handle high volumes of comments and reviews, including negative feedback.

🎯 Requirements

• A High School Diploma or equivalent
• Personal PC/laptop with webcam
• Stable home internet and environment
• 2+ years in moderation, CX, or digital support
• Fluent in English & Portuguese (written & spoken)
• Strong communication skills and social media knowledge

🎁 Benefits

• 100% Remote position
• Learning opportunities and career growth
• Competitive compensation by location
• Work with global brands in a diverse team