Core Support Technician (Position located in Cape Town, South Africa)

📋 Description

• First line of contact for customer support; resolve product-related issues and inquiries
• Provide excellent customer service and troubleshoot KnowBe4 products
• Ensure timely resolution of support tickets and collaborate with internal teams
• Assist with implementation and configuration to meet customer environments
• Conduct technical walkthroughs and webinars of KnowBe4 products

🎯 Requirements

• Familiarity with IT security concepts, practices, and procedures
• Minimum 1 year experience in a similar/related role
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communication; highly organized and result-oriented
• Ability to troubleshoot technically and work with minimal supervision; strong teamwork

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses and certification reimbursement bonuses
• Adoption assistance and tuition/certification reimbursement
• Access to a modern, high-tech, and fun work environment