Respond to customer queries in a timely and effective manner using Zendesk and Amazon Connect.
Resolve account issues for customers, including payments, statements, and bugs.
Assist customers.
Handle escalated customers and ensure issues are fixed.
Document and log issues, compliments and complaints.
Be part of a 24/7 Customer Support team.

🎯 Requirements

3+ years of customer service experience with US mortgage and credit card accounts.
Fluent English with clear diction.
Experience with Zendesk, Asana, and Amazon Connect.
Excellent communication, collaboration, and problem-solving skills.
Strong written communication skills.
Bachelor's degree or equivalent experience in financial services.

🎁 Benefits

Internet allowance
HMO
Devices and equipment provided
Permanent work from home

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot