Credit Card Customer Support Specialist

📋 Description

• Respond to customer queries via ZenDesk and Amazon Connect.
• Resolve account issues (payments, statements, bugs) with customers.
• Collaborate with customers to resolve issues.
• De-escalate escalated customers and ensure fixes.
• Document and log issues, compliments and complaints.
• Be part of a 24/7 Customer Support team.

🎯 Requirements

• 3+ years in customer service for US mortgage and credit cards.
• Fluency, clarity, and good diction in English.
• Excellent communication, collaboration, and problem-solving skills.
• Proficiency in written communication (speed and accuracy).
• Experience with Zendesk, Asana, and Amazon Connect.
• Bachelor's degree or equivalent experience in financial services.

🎁 Benefits

• Internet allowance
• HMO
• Devices and equipment provided
• Permanent work from home