CRM & Communications Coordinator

📋 Description

• Own and manage the Mailchimp database across multiple brands, including contact imports, list
• Build and maintain detailed audience segments based on contact type, brand, geography and lifecycle
• Plan, deploy, schedule and monitor high-volume email communications while maintaining strong
• Manage the communications calendar, including monthly newsletters, regulatory updates, platform
• Monitor and report on key email performance indicators such as open rates, click-through rates and
• Onboard newly acquired brands into the CRM infrastructure by importing and cleaning contact lists

🎯 Requirements

• Experience working within a mature CRM environment, ideally in technology, e-commerce, fintech or
• Hands-on experience with CRM and email marketing platforms such as Mailchimp, HubSpot, Klaviyo or
• Practical understanding of email infrastructure and deliverability, including sender domains
• Ability to work confidently with email templates and make basic HTML/CSS adjustments when required.
• Strong understanding of effective email copywriting, with the ability to review, refine and improve
• Excellent written and verbal English communication skills, with confidence engaging with UK-based

🎁 Benefits

• Competitive compensation based on experience.
• Remote-first working environment with a high-trust culture.
• Flexible workload and autonomy in how you organise your work.
• Opportunity to take ownership of CRM operations across a growing multi-brand portfolio.
• Exposure to a fast-paced, technology-driven environment focused on operational excellence and
• Opportunity to work with automation and AI tools to transform and streamline communications