CRM & Communications Coordinator

📋 Description

• Own and manage the Mailchimp database across multiple brands, including contact imports, list
• Build and maintain audience segments based on contact type, brand, geography and lifecycle stage.
• Plan, deploy, schedule and monitor high-volume email communications while maintaining
• Manage the communications calendar, monthly newsletters, regulatory updates and tenant-facing
• Monitor and report on email performance metrics; use insights to improve segmentation, timing and
• Onboard newly acquired brands into the CRM by importing lists, creating segments, templates and

🎯 Requirements

• Experience in a mature CRM environment (tech, e‑commerce, fintech or fast-growth) with scale
• Hands-on experience with Mailchimp, HubSpot, Klaviyo or similar; audience management, campaigns and
• Understanding of email infrastructure and deliverability: domains, authentication, hygiene, sender
• Ability to edit email templates with basic HTML/CSS.
• Strong copywriting; ability to review and improve content.
• Excellent written and verbal English; comfortable engaging with UK-based stakeholders.

🎁 Benefits

• Competitive compensation based on experience.
• Remote-first working environment with a high-trust culture.
• Flexible workload and autonomy in organizing work.
• Opportunity to own CRM operations across a growing multi-brand portfolio.
• Exposure to a fast-paced, tech-driven environment focused on scalable processes.
• Opportunity to work with automation and AI tools to streamline workflows.