CRM & Communications Coordinator

📋 Description

• Own and manage CRM across multiple brands including data hygiene, segmentation and campaigns.
• Plan, deploy and monitor high-volume email communications; maintain deliverability and sender
• Manage communications calendar: newsletters, regulatory updates, platform announcements, tenant
• Monitor email KPIs and improve segmentation, timing and messaging.
• Onboard new brands into CRM; create templates and recurring schedules.
• Develop reusable email templates, copy blocks and brand assets.

🎯 Requirements

• Experience in a mature CRM environment in tech/e-commerce/fintech or fast-growth business.
• Hands-on with Mailchimp, HubSpot, Klaviyo or similar; audience management and automation.
• Understanding of email infra and deliverability; sender domains, authentication, hygiene
• Basic HTML/CSS adjustments for templates.
• Strong email copywriting; ability to refine content.
• Excellent written/spoken English; comfortable with UK stakeholders.

🎁 Benefits

• Competitive compensation based on experience.
• Remote-first working environment with high-trust culture.
• Flexible workload and autonomy.
• Opportunity to own CRM operations across multi-brand portfolio.
• Exposure to fast-paced tech-driven environment with scalable processes.
• Work with automation/AI tools to streamline workflows.