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asana web3 ethereum blockchain zendesk

📋 Description

  • First-Line Resolution — Primary contact for users needing support with decentralized solutions.
  • Blockchain Troubleshooting — Resolve issues like transaction failures, gas, and slippage.
  • On-Chain Guidance — Check status via explorers (Etherscan, Solscan) and troubleshoot.
  • Security & Education — Teach crypto security, 2FA, phishing awareness, safe wallet use.
  • Account Management — Onboarding, KYC/KYB verification, and account access issues.
  • Ticketing & Documentation — Use Zendesk and Asana to track interactions.

🎯 Requirements

  • Support Experience — 1–3 years in technical customer support, ideally crypto.
  • Crypto Literacy — Knowledge of blockchain/Web3, gas fees, staking, Ethereum & Solana.
  • Wallet Proficiency — Experience with non-custodial wallets (MetaMask, Phantom, Ledger).
  • Technical Communication — Clear spoken and written English to explain crypto concepts.
  • Tool Mastery — Proficient with Zendesk, Amazon Connect, and Asana.
  • Analytical Mindset — Follow SOPs with a problem-solving approach.
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