CS Learning and Development Specialist

📋 Description

• Lead onboarding and nesting for global Customer Care, partnering with cross‑functional teams.
• Deliver live and virtual sessions using adult learning best practices.
• Design hands‑on nesting experiences and AI‑enabled training tools.
• Utilize LMS and scalable digital workflows for high‑velocity onboarding.
• Progress learners based on proficiency and judgment, not time in seat.
• Develop targeted upskilling and refresher training as needed.

🎯 Requirements

• Bachelor’s degree or equivalent experience
• 4–6 years in customer experience training or learning roles
• Strong facilitation and coaching, ILT and VILT delivery
• Experience with learning tech and AI tools to boost throughput
• Experience creating/updating training materials across formats
• Strong data literacy and ability to interpret performance signals

🎁 Benefits

• Mission-driven team reshaping retail
• Equal opportunity and inclusive hiring practices
• Accommodations available for applicants with disabilities
• Transparent pay practices and market‑driven ranges
• Collaborative and high‑impact environment