CS Learning & Development Specialist

📋 Description

• Lead onboarding and nesting for global Customer Care team.
• Use AI-enabled tools to increase training throughput.
• Deliver live and virtual sessions with adult-learning best practices.
• Run targeted reinforcement and coaching to drive readiness.
• Manage scalable onboarding workflows and cohorts at scale.

🎯 Requirements

• Bachelor’s or equivalent experience.
• 4-6 years in customer experience training/learning roles.
• Strong facilitation and coaching, ILT and VILT experience.
• Experience with learning tech and AI-assisted tools.
• Experience creating eLearning, microlearning, job aids.
• Data-literate with ability to interpret QA/CSAT/throughput signals.

🎁 Benefits

• Competitive pay range in CAD.
• Global, inclusive, growth-focused culture.
• Hybrid/remote-friendly options where applicable.
• Direct impact on customer experience outcomes.
• Pay transparency and clear career path.
• Supportive onboarding and ongoing development.