Act as Voice of Affirm to resolve complex customer complaints
Investigate, remediate and learn from escalations with cross-functional partners
Provide empathetic, high-quality customer interactions via email
Identify root causes and drive process improvements at scale

🎯 Requirements

Minimum 1 year experience in operations, customer support, social media, or related fields
Exceptional written and verbal communication with strong grammar and tone
Ability to think creatively about solutions and improvements
Resiliency handling challenging interactions and ambiguity
Strong customer empathy and service focus; proactive about improvements

🎁 Benefits

Competitive health benefits; 100% subsidized medical coverage for you and dependents
Flexible Spending Wallets for tech, lifestyle, and family needs
Time off and vacation support
Employee Stock Purchase Plan (ESPP)

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