Customer Advocate

📋 Description

• Bi-weekly communication with assigned accounts during implementation onboarding and installation
• Proactively asking questions to understand and address customer needs.
• Serve as the customer's representative to ensure requests are met and experience is improved.

🎯 Requirements

• 3-5 years of customer service in a customer-facing environment.
• Minimum 2 years in sales, lead generation, or customer outreach.
• Experience in customer retention; CRM systems knowledge; CX methods; KPI/reporting.
• Associate degree preferred; high school/GED required.

🎁 Benefits

• Career advancement in a fast-growing company.
• Competitive pay and full benefits (medical, dental, vision, 401K, life, disability).
• Collaborative team that aims to drive positive change.